Returns & Delivery Policy
RETURNS POLICY
GREEN SPORTS prides itself on delivering the highest quality customised products. If one of our products you buy fails to meet the consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
You can ask GREEN SPORTS for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
If you have a minor problem with a product, GREEN SPORTS can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund.
DELIVERY POLICY
Green Sports uses TNT Road Express to deliver you custom products to your nominated address. Once you have ordered and approved your products Artwork, production will commence and follow each products individual Lead Times for production. On average, time frame of when goods will be received is 30 - 50 days. Once production is completed, Green Sport will notify you of completion and provide shipping information (includes tracking number of your products). Depending on your location, TNT will deliver your product within 24-72 hrs once shipping has been booked in for collection from Green Sports in Kangaroo Point, QLD. For further information regarding TNT's Delivery Policy, please see below.
TNT Collection Services Terms and Conditions Version (03-14)
1.1. Unless defined in these Collection Services Terms and Conditions, capitalised words will have the same meaning as defined in the then current version of our Terms and Conditions of Carriage and Other Services which may be viewed at www.tnt.com.au (‘TNT Terms and Conditions’).
1.2. The TNT Terms and Conditions will operate in conjunction with these Collection Services Terms and Conditions.
1.3. The following definitions apply to these Collection Services Terms and Conditions:
- “Collection Services” means all services performed by us to facilitate collection by the receiver from the Collection Location.
- “Collection Location” means the location where your Shipment has been delivered.
- “End Date” means the day which is seven (7) calendar days from (and including) the day on which the Shipment is delivered to the Collection Location or such later date as notified to you or the receiver by us.
- “Receiver Information” means all information in relation to the receiver which we may reasonably require for the purpose of performing the Collection Services, including but not limited to their personal information, the receiver’s full name, working mobile phone number, email address.
1.4. A reference to a ‘Condition’ means a Condition in these Collection Services Terms and Conditions unless expressed to the contrary.
2. DELIVERY TO A COLLECTION LOCATION
2.1. Where Condition 10.2 of the TNT Terms and Conditions applies, we may deliver a Shipment with a suitable freight profile to a Collection Location for collection by the receiver or the receiver’s nominated delegate.
2.2. We will notify the receiver that the Shipment has been delivered to a Collection Location.
3. WARRANTY AND ACKNOWLEDGEMENT
3.1. If you have provided us with Receiver Information, then you warrant (as a continuing warranty) that all Receiver Information is complete and accurate and has been disclosed to us and collected by you in accordance with the Privacy Act 1988 (Cth) and that you are authorised and have obtained all necessary consents and/or waivers from the receiver, for the purpose of:
(a) you disclosing the Receiver Information in accordance with these Collection Services Terms and Conditions; and
(b) us using the Receiver Information and disclosing such Receiver Information to our subcontractors and agents in connection with the Collection Services.
3.2. If a Shipment is not collected by the receiver on or before the End Date then we will return the Shipment to you. You agree to pay us any costs we incur in forwarding or returning the Shipment to you.
4. NO AGENCY
Whilst we may engage subcontractors to perform aspects of the Collection Services, such subcontractors do not act as our agent or have any authority to represent or bind us.
5. VARIATIONS TO COLLECTION SERVICES TERMS AND CONDITIONS
We reserve the right to amend these terms and conditions and the policies referred to in these terms and conditions from time to time without prior written notice to you.
